Where we deliver

• Free shipping to any address in India. Please give your full street address with pincode - couriers do not deliver to P.O. Box addresses.
• Resellers: shipping is charged per item as shown in the app, except on pieces marked free shipping.

When it ships

• Orders are usually packed and shipped from Chennai within 1-3 working days of payment.
• We sell sarees unstitched. Blouse stitching is not part of our service; if we arrange it on request, it is charged extra and adds to the dispatch time.
• There are no pickups on Sundays and public holidays.
• If a piece is delayed or goes out of stock, we tell you on WhatsApp and offer another piece, a wait, or the amount in your Fame Wallet.

How long it takes

• After dispatch, delivery usually takes 3-7 working days depending on your location.
• Couriers we use: DTDC, Professional, Blue Dart, Delhivery, India Post and others.
• If you order several pieces they may come in more than one parcel.

Tracking

• You get the courier name and tracking number on WhatsApp and in the app (Orders > Track), where you can see every courier scan and call the delivery branch.
• A new tracking number can take up to 48 hours to show on the courier's site.

Address changes

• You can change the address within 2 hours of ordering - message us on WhatsApp.
• If the address or pincode is wrong and the courier charges a penalty or the parcel comes back, the re-shipping charge is paid by the customer.

Lost or damaged in transit

• Every parcel is insured by us while it is with the courier. If it is lost in transit we wait 15 days for the courier to trace it, then re-ship it or add the amount to your Fame Wallet.
• Once the courier has delivered the parcel at your address, we cannot take responsibility for loss or theft.
• Please record a video while opening the parcel - we need it for any damage claim (see Returns, Cancellations & Refunds).

Contact

WhatsApp / phone: +91 99411 47444 · Email: famebazaar1@gmail.com